SUMMARY:
Responsible for managing the day-to-day operations of the Quality Assurance department, maintenance of daily reporting requirements, and working closely with the Shipping Department to fulfill requirements needed for shipping orders.
DUTIES AND RESPONSIBILITIES:
- Responsible for inventory control of products during the inspection process.
- Assist the manager in continually improving the inspection process for all JLT product lines.
- Maintain and manage spare parts for all products.
- Responsible for servicing of all laser and digital products per JLT’s service agreement with their customers.
- Provide technical customer support for the customer service team.
- Coordinate with customer service for expedited replacement product shipping and any other needs, as necessary.
- Perform all inspections for new product samples and maintenance of gold samples.
- Responsible for daily job assignments for all Quality Assurance personnel working on any shift.
- Responsible for training of new personnel and updating the cross-training matrix in a timely manner.
- Perform material handling activities as needed.
- Manage and process incoming containers by creating pallet tags, product inspection reports, gathering representative samples, and checking product received against the packing slip.
- Support Laser Service Department as needed.
- Maintain & manage supplier report cards and required reports in conjunction with the Quality Assurance Manager.
- Perform warehouse searches, as necessary.
- Assume supervising responsibilities in the Manager’s absence.
- Help maintain the work area in a clean and orderly fashion and conform to all quality and safety procedures.
- Responsible for the management and/or preparation of rejected products for return to suppliers.
- May temporarily be assigned to other tasks requiring comparable or lesser skill levels.
REQUIREMENTS:
Requires a high school diploma or general education degree (GED) with six months working knowledge of electrical and laser products preferred. Prior supervisory experience is desirable, preferably in a manufacturing environment. Must be able to perform all Quality Assurance job duties. Working experience with an MRP system is desirable. Computer proficiency in ERP is essential, with working knowledge of Microsoft Word, Excel, and E-Mail software helpful. Must be able to follow and effectively give oral/written instructions and communicate in a leadership role while working with a varied group of people via phone, e-mail, or face-to-face. Must be able to multi-task and maintain a high degree of confidentially and discretion during the normal performance of the job. This job requires a valid driver’s license, as well as the ability to be certified in Class “A” forklift operation. An above average attendance and dependability level is essential.